Frequently Asked Questions
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How Do You Handle Billing?
We use stripe for payments, that allow us to accept all major credit cards, IDEAL, Pay Pal, PLUS several Crypto Currencies
Do you charge set up fees for services?
Never. All you pay is the first month or deposit to begin services.
Do you charge termination fees?
No, we do not charge termination fees, however, if you have financed your website you are required to pay the full amount.
What happens after I pay?
Completion of the forms will officially start the process. If you change your mind, you may cancel before work begins for a full refund, no questions asked.
Are there any finance fees?
What if I don't complete my finance plan?
Is the Premium Maintenance Package Free?
After the free period we will notify you about continuing for our regular monthly price
Do you offer web hosting?
If you do choose to have Digital Artisan host, you will be required to provide access to your current host provider so we can redirect the name servers to our host.
What is the design process?
Logo design process starts with research on you, your business and your competition. We will have several revisions until we find a design that describes you and your business uniquely.
We will be in contact many times througout the process and involve you every step of the way.
Can you travel for meetings?
What is your turn around time?
Will my plan auto renew each month?
What if my site gets hacked while on the maintenance plan?
What if I need more than the updates included?
Do my updates roll over month to month?
Do you maintenance websites on other platforms?
Does SEO include Google Ad Creation or any online marketing?
No, however if you have questions we are always happy to help answer questions you have.
We want to work with you!
We understand small business, because we are a small business.