Frequently Asked Questions

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How Do You Handle Billing?

We use stripe for payments, that allow us to accept all major credit cards, IDEAL, Pay Pal, PLUS several Crypto Currencies

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Do you charge set up fees for services?

Never. All you pay is the first month or deposit to begin services.

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Do you charge termination fees?

No, we do not charge termination fees, however, if you have financed your website you are required to pay the full amount.

Web Design
What happens after I pay?
When you make your payment, whether you finance or pay in full you will create an account with Digital Artisan. This will give you access to the member area. Here you will need to submit the required information as insturcted in your welcome email.
Completion of the forms will officially start the process. If you change your mind, you may cancel before work begins for a full refund, no questions asked.
Are there any finance fees?
Never. We do not charge you extra to finance your plan. We do charge 20% first time payment to get started, each payment after that is equally split not to exceed your total cost.
What if I don't complete my finance plan?
Digital Artisan owns the rights to your site until paid in full. If you fail to pay for the full amount, or miss a payment with the intent to cease all payments, we will remove the website, including any add-ons purchased that were not paid in full.
Is the Premium Maintenance Package Free?
Yes. Getting started on your site is a big step and we want to help you along the way. Our premium plan is included free of charged for up to 12 months depending on your finance option. You will recieve the free plan as long as you finance your plan.

After the free period we will notify you about continuing for our regular monthly price

Do you offer web hosting?
Yes. We do offer web hosting as part of our maintenance package or you can choose to have your own hosting company.

If you do choose to have Digital Artisan host, you will be required to provide access to your current host provider so we can redirect the name servers to our host.

What is the design process?
Web Design projects start with your online goals. We listen to your needs and questions then develop a vision as to how your website will look, how it will engage your clients and more importantly, how it will represent you . Our goal is to make the process straightforward and fun. You will be required to complete an online form that helps us capture all the information above, and will be in constant communication with your throughout the process using your preferred contact method.

Logo design process starts with research on you, your business and your competition.  We will have several revisions until we find a design that describes you and your business uniquely.

We will be in contact many times througout the process and involve you every step of the way.

Can you travel for meetings?
Yes! We can do that. We are in the Rotterdam area, but can travel within a 10 km radius free of charge.  If you are outside that area, we can still arrange and face to face meeting with travel costs.
What is your turn around time?
While we understand you want to get your site up and running quickly, there is a lot involved, even in a simple set up. Typically for a website that is 5 pages or less, we can have a prototype available for first review is 7 working days, with a fully complete site in 14 working days. More complex sites will take longer.
Subscription Packages & SEO
Will my plan auto renew each month?
No, unless you ask us to. We offer month to month payments to give ou full control, or you can sign up to auto renew each month. Auto renew accounts can still cancel at any time without any fees.
What if my site gets hacked while on the maintenance plan?
If your site should gets hacked while on the plan, we will take care everything at no extra cost.
What if I need more than the updates included?
We can make as many updates as you need. If you have the premium plan, there will be an extra cost of €25 per hour for any updates more than the three hours per month. If you do not have the premium plan, changes will be based on our hourly rate. Please contact us for a quote.
Do my updates roll over month to month?
No, if you do not use your free hours, they do not roll over to the next month.
Do you maintenance websites on other platforms?
No, we currently only maintenance websites operating on WordPress. If you have interest in migrating your website, please contact us for a quote.
Does SEO include Google Ad Creation or any online marketing?

No, however if you have questions we are always happy to help answer questions you have.

We want to work with you!

We understand small business, because we are a small business.

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